BIS user support

The BIS support service provides consultations and methodological support to BIS users, registers and resolves technical problem applications.

Available BIS user support e-services:

Video tutorials on BIS
BIS training webinars
BIS user manuals
FAQ
Request BIS support
Report a problem
A Receiving reminders
BIS Virtual Assistant (from 10 April 2026)

In relation to BIS user support delivered via the State and Municipal Unified Customer Service Centers (VPVKAC), support is provided for the following matters.

Title	Domain	Maximum life span	Owner	The aim
_bisp_production_session	bis.gov.lv	Until the end of the session	BIS	For system action to identify a user session
_eazybi_private_session	bis.gov.lv	Until the end of the session	BIS	System operation to identify the user session
cookie_choice_made	bis.gov.lv	1 month	BIS	For system operation to identify user cookie settings
statistics_cookies	bis.gov.lv	1 month	BIS	For system operation to identify user cookie settings
social_cookies	bis.gov.lv	1 month	BIS	For system operation to identify user cookie settings
JSESSIONID	.nr-data.net	Until the end of the session	NewRelic	Measuring system performance to identify a user session
_gat_gtag_UA_115185545_1	bis.gov.lv	1 minute	Google Analytics	For statistics to determine the volume of requests
_ga	bis.gov.lv	2 years	Google Analytics	For statistics to identify the user session
_gid	bis.gov.lv	24 hours	Google Analytics	For statistics to identify the user session
_fbp	bis.gov.lv	3 months	Facebook	Collecting information about the websites visited by the user in order to customize the content in the social media profile

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BIS user support

Available BIS user support e-services:

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